DO NOT GO TO HALEIWA MCDONALD’S!
Let me first start by saying that I am a fan of McDonald’s despite this completely horrible experience. I love their food, their desserts, and especially their dollar large drinks! But at all cost, avoid stopping by the Haleiwa McDonald’s on your trip to the North Shore. I know it’s going to be hot and a buck soda hits the spot, but skip that idea and go straight to 7 Eleven! If you don’t follow my advice, you have a 9 out of 10 chance of getting your car towed – and I’m not even joking about that!
So here’s my story:
This weekend I was taking my friends, from out of town, to see the North Shore. It was hot so we stopped by McDonald’s to get a few drinks. While we were inside, they decided to eat at the satellite Giovanni’s Shrimp truck across the street. I’m allergic to shrimp, so I said I would eat at McDonald’s. My friends left me and I order my Double Quarter-Pounder meal. The cash register gave me my Diet Soda and I step outside to watch my friends cross the street. Plus, it was just really congested in McDonald’s.
I stepped back into McDonald’s to get my order and sat down to dine.
About halfway through my meal, a six-foot-tall local Asian, struts up to me with an iPad and asked me if any of the cars on his iPad were mine.
I answered, “no.”
He then asked, “What car is yours?”
I described my car to him and he tells me that he towed that car hours ago.
BULL CRAP. I had only been to McDonald’s for about five minutes.
I then tell him my steps. That I got my food, stepped outside to get away from the congestion, came back in. The Butthead answered, “You weren’t “an active” diner, that’s why your car got towed.”
So apparently, waiting for your food, which really isn’t active dining I must admit, doesn’t count? What in the world! I mean, what in the freaking world! That is just the worst customer policy in the galaxy. It got worse.
When I asked to talk to the manager The Butthead literally told me he was the manager, and he ran the place. He ran McDonald’s. And that I was trespassing on private property because I was not welcomed there anymore. And then he threatened to call the cops on me! Of course, he was a liar. He just worked for the tow company.
When I walked over to talk to the real manager, the Giant Douche got into my face, about six inches away, telling me that I was harassing management. Which I wasn’t. I was just calmly telling the manager, who was an unknowing elderly lady, that this was just unacceptable poor customer service.
Well, I didn’t end up getting any help from her.
The story gets even more sketchy from here. I caught an uber to where my car was getting towed and guess what? It wasn’t at a junkyard or a legitimate place of business, it was parked at someone’s house! And not just a “nobodies!” It was parked in the yard of our local politician Donavan Dela Cruz. And he had an ATM on his property, for cash only payments. Awe come on!
The total cost for this fiasco was $190. That’s $190 for an Extra Value Meal. When I arrived there, there were other McDonald’s customers who got their car towed. They, like me, still had their $1 soda in their hand.
What can I say other than STAY AWAY!
I tried calling the franchise owner, I got no response. I wrote a yelp review just to warn others, but I’m saying nothing unique, there are tons of complaints!
STAY AWAY FROM HERE!
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Steve Young
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